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Ask Us Anything

Our Agency

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How long have you been in business?

Cypress HomeCare Solutions has been in business since April 1994.

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Can you provide references?

Yes, we are happy to provide references upon request.

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Do you provide educational materials that cover topics like types of service provided, patient rights and responsibilities, and billing procedures?

Yes. Contact us to request an informational packet, or visit our office in person.

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How do you screen employees?

Cypress has a very thorough screening process. We check references, verify professional licensure and affiliations and perform criminal and other background checks. Additionally, Cypress HomeCare Solutions has been doing pre-employment drug screening since our inception.

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Do you have comprehensive written policies and procedures for your employees?

Yes. Employees are provided with written policies and procedures during orientation training. We ensure compliance with ongoing oversight, clear expectations and appropriate consequences.

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Are your caregivers licensed and bonded?

Yes.

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Are your caregivers trained to handle medical emergencies?

All of our employees must hold current First Aid and CPR certifications. In the event of an emergency, they are required to call 911 immediately, render assistance if safe to do so, then call Cypress to file a report.

Our Services

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How do I start services?

You can call us any time: 24 hours a day, seven days a week. Our phone line is staffed by real, live, in-house employees who can personally assist you.

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Do I need doctor’s orders or a prescription to receive home care?

No. There is no doctor’s prescription or pre-authorization required.

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How do you involve clients and their families in evaluating care?

Our field supervisor conducts an initial consultation with the patient and/or family member(s) to develop a specific, individually tailored care plan. Once all parties agree to the plan, the supervisor assigns a compatible caretaker and performs follow-up visits on a quarterly basis. The care plan and schedule can be modified at any time at the client or authorized representative’s discretion.

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How soon can I start receiving care after the initial consultation?

In most cases, we can start same day. Services can start within as little as a couple hours from when we receive your initial call.

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What if I need changes to my service?

? We can adjust schedules on short notice; this will not incur any fees on your account.

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What if I change my mind about receiving service?

You will never be locked into a long-term contract, and Cypress will never require you to continue with services if you choose not to continue.

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How can I reach you with questions and concerns after regular office hours?

We are available by phone 24 hours a day, 7 days a week. Whenever you call, you can rest assured you are speaking to a Cypress HomeCare employee.

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How does the agency resolve issues?

Cypress addresses the chain of command by attempting to resolve all issues at the lowest level possible to ensure proper resolution immediately.

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What are your privacy practices?

Cypress adheres to all federal and state HIPAA rules and regulations. Patient confidentiality is addressed strongly in our employee handbook and training materials.

Billing and Payment

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Do I pay the caregiver directly?

No. Your caregivers are paid by Cypress as employees, and should never ask you for payment outside of your weekly invoice.

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What are your billing procedures?

The client or authorized representative will be invoiced after the completion of services on a weekly basis.

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Are home care services covered by insurance or Medicare?

There are many ways that you can fund these types of services, including but not limited to long-term care insurance policies, private payment, state Medicaid programs, and your local Area Agency on Aging.

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How much do services cost?

Your cost will vary depending on the services and level of care you require, plus the number of hours per week you receive care. Rates could be anywhere from $24-$32 per hour depending on the services and level of care required, plus the number of hours per week care is provided.

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What is your privacy policy?

Cypress will never share or sell your contact and personal information to any 3rd party or affiliate under any circumstances.

Call today for your free in-Home care assessment

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