Home Care Resources for Families
Cypress HomeCare Solutions is proud to be an active part of our community, providing support resources to help you make the best care decision for yourself or your loved ones.
From helpful tips for caring for a loved one with dementia to free memory screenings, our specialized resources can help guide your home care journey.
Things to Know Before Choosing a Home Care Agency
It’s important to ask the right questions before hiring a home care agency. We’ve created these resources to help.
With so many options for older adults available, navigating the healthcare world can be daunting and asking the right questions are crucial. The caring team at Cypress HomeCare Solutions stands by our committment to you and your family.
Home care appeals to individuals and their family members because clients are able to remain in familiar, meaningful surroundings instead of relocating to assisted living or hospice centers. Many companies offer home care service, and choosing one to entrust with your loved one’s care and personal property is understandably daunting.
Since then, we have established ourselves as a dynamic, progressive organization. Whether delivering family member education and training, periodic check-ins or 24/7 care and companionship.
- Billing & Payment
How Long Have You Been In Business?
Cypress HomeCare Solutions has been in business since April, 1994.
Can You Provide References?
Yes, we are happy to provide references upon request.
Do You Provide Educational Materials That Cover Topics Like Types Of Service Provided, Patient Rights And Responsibilities, And Billing Procedures?
The Cypress Solutions Folder clearly lays out all of the services and resources we have to offer. We will gladly share this with you digitally, via mail, or in person if you’d like to stop by the office.
How Do You Screen Employees?
Caregivers go through a very thorough screening process: phone and in-person interview, motor and criminal background checks and pre-employment drug screening.
Do You Have Comprehensive Written Policies And Procedures For Your Employees?
Yes. Care Professionals are provided with written policies and procedures during orientation and training. Compliance is ensured with ongoing oversight, clear expectations, and appropriate consequences.
Are Your Caregivers Licensed And Bonded?
Are Your Caregivers Trained To Handle Medical Emergencies?
All of our employees must hold current First Aid and CPR certifications. In the event of an emergency, they are required to call 911 immediately, render assistance if safe to do so, then call the Care Team to report.
How Do I Start Services?
You can call us any time: 24 hours a day, seven days a week. Call (602) 264-8009 to contact our team.
Do I Need Doctor’s Orders Or A Prescription To Receive Home Care?
No. There is no doctor’s prescription or pre-authorization required.
How Do You Involve Clients And Their Families In Evaluating Care?
Our Care Services Coordinator conducts an initial consultation with the client and/or family member(s) to develop a specific, individually tailored care plan. Once all parties agree to the plan, a compatible Care Professional is selected to carry out care. The care plan and schedule can be modified at any time at the client or authorized representative’s discretion. Follow-up visits are conducted as needed or as requested.
How Soon Can I Start Receiving Care After The Initial Consultation?
Over the years, we’ve had success in starting care cases in as quickly as 2 hours depending on the situation. For 24/7 care cases, we can guarantee starting care within 24 hours. For other cases, we can guarantee starting care within 48 hours after a consultation is completed.
What If I Need Changes To My Service?
You can make changes to your schedule or services whenever you choose. Adjustments can be made with a simple phone call or by using the family portal.
What If I Change My Mind About Receiving Service?
You will never be locked into a long-term contract. You can choose to stop services by providing 24 hours notice to end care.
How Can I Reach You With Questions And Concerns After Regular Office Hours?
Support by phone is available 24 hours a day, 7 days a week. Call (602) 264-8009 to contact our team. Whenever you call, you can rest assured that your needs will be attended to.
How Does The Agency Resolve Issues?
The chain of command is addresses by attempting to resolve all issues at the lowest level possible to ensure proper resolution immediately.
What Are Your Privacy Practices?
Cypress adheres to all federal and state HIPAA rules and regulations. Client confidentiality is addressed strongly in our employee handbook and training materials.
Do I Pay The Caregiver Directly?
No. You will never need to exchange any money with your Care Professional. All payments will be paid through your invoice.
What Are Your Billing Procedures?
There are several options for how and when you’re billed. The client or authorized representative will be invoiced after the completion of service.
Are Home Care Services Covered By Insurance Or Medicare?
There are many ways that you can fund these types of services, including but not limited to long-term care insurance policies, private payment, state Medicaid programs, and your local Area Agency on Aging.
How Much Do Services Cost?
Your cost will vary depending on the services and level of care you require, plus the number of hours per week you receive care. Rates range from $33-$39 per hour depending on the services and level of care required. After speaking with you or your loved one, we’ll have a better understanding of your needs and will be able to provide you with a quote for services.
Cypress will never share or sell your contact and personal information to any 3rd party or affiliate under any circumstances.
National Council on Aging: Home Safety for Older Adults: A Comprehensive Guide.
PDF Resources & Tools
Download these PDF resources to help you ask the right questions before hiring a home care agency.