Health Futures: Taking Stock in You explores innovation, leadership, and the future of care at home with Axxess executives
In this special roundtable episode of Health Futures: Taking Stock in You, host Bob Roth brings together three leaders from Axxess for a wide-ranging conversation about technology, leadership, and the evolving future of care delivery in the home.
Joining Roth are Wendy Conlon, Senior Vice President of Client Experience; Andrew Olowu, Chief Technology Officer; and Tim Ingram, Executive Vice President of Partnerships. Together, they discuss how innovation, trusted technology, and strong leadership are helping reshape home-based care while keeping the focus where it belongs: on people.
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A People-First Approach to Technology
While Axxess is known for healthcare technology, the conversation makes clear that technology alone is not the mission.
As Tim Ingram explains, the company’s vision begins with people, followed by partnerships and then solutions. Technology only matters if it helps clinicians deliver better care and helps organizations operate more effectively.
The group emphasizes that care in the home is not simply a trend but a long-term shift in healthcare delivery. Solutions must support both operational success and meaningful patient outcomes, allowing providers to remain financially strong while delivering high-quality care.
Innovation That Feels Natural for Clinicians
Artificial intelligence and automation continue to dominate healthcare conversations, but Andrew Olowu stresses that innovation should feel practical and accessible, not overwhelming.
Rather than treating AI as a buzzword, Axxess focuses on what they call “access intelligence,” using collective industry knowledge and technology to improve workflows and reduce administrative burden.
For providers and clinicians, that means technology that works quietly in the background, helping teams make faster decisions, streamline documentation, and focus more time on patients.
The goal is not to replace human judgment, but to support it.
The Client Experience at the Center
Wendy Conlon brings the conversation back to the human side of care, emphasizing that client experience remains the heartbeat of innovation.
With decades of clinical experience, Conlon explains that successful technology adoption happens when tools feel organic to daily workflows. Automation should help clinicians, not create new barriers.
By reducing repetitive tasks and improving operational efficiency, providers can spend more energy where it matters most: delivering compassionate, compliant, high-quality care in the home.
The result is stronger partnerships, better outcomes, and a more sustainable future for care providers.
Leadership in a Changing Industry
Throughout the discussion, the panel highlights the importance of leadership during times of rapid change.
The home-based care industry, they agree, is experiencing a moment defined by opportunity, complexity, and transformation. Leaders must balance innovation with empathy, listening, and resilience while guiding teams through evolving reimbursement models, workforce challenges, and growing demand for home care services.
The conversation also touches on Agile, Axxess’ industry experience designed to bring together providers, innovators, and thought leaders to collaborate on the future of care in the home.
Why the Future of Care Is at Home
One theme consistently surfaces during the roundtable: care is best delivered where people feel safest and most comfortable.
Technology is helping make that vision possible by connecting providers, simplifying workflows, and creating better access to information across the care continuum.
As the industry evolves, innovation will continue to play a critical role, but the panel agrees that human connection, trusted partnerships, and strong leadership will ultimately determine success.
A Conversation About What Comes Next
This episode of Health Futures offers a thoughtful look at how leaders across healthcare technology and operations are working together to elevate care in the home.
From practical applications of AI to leadership strategies and client-centered innovation, the discussion highlights a shared commitment to improving both provider experiences and patient outcomes.
🎧 Listen to the full conversation to hear how industry leaders are shaping the next era of home-based care.
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đź“ť This content is for educational purposes only and is not medical advice.
