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FAQs

Our Agency

Cypress HomeCare Solutions has been in business since April, 1994.

Yes, we are happy to provide references upon request.

The Cypress Solutions Folder clearly lays out all of the services and resources we have to offer. We will gladly share this with you digitally, via mail, or in person if you’d like to stop by the office.

Caregivers go through a very thorough screening process: phone and in-person interview, motor and criminal background checks and pre-employment drug screening.

Yes. Care Professionals are provided with written policies and procedures during orientation and training. Compliance is ensured with ongoing oversight, clear expectations, and appropriate consequences.

All of our employees must hold current First Aid and CPR certifications. In the event of an emergency, they are required to call 911 immediately, render assistance if safe to do so, then call the Care Team to report.

Our Services

You can call us any time: 24 hours a day, seven days a week. Support is available to you anytime.

No. There is no doctor’s prescription or pre-authorization required.

Our Care Services Coordinator conducts an initial consultation with the client and/or family member(s) to develop a specific, individually tailored care plan. Once all parties agree to the plan, a compatible Care Professional is selected to carry out care. The care plan and schedule can be modified at any time at the client or authorized representative’s discretion. Follow-up visits are conducted as needed or as requested.

We can start care 48 hours after the consultation and contract are submitted.

You can make changes to your schedule or services whenever you choose.  Adjustments can be made with a simple phone call or by using the family portal.

You will never be locked into a long-term contract. You can choose to stop services by providing 24 hours notice to end care.

Support by phone is available 24 hours a day, 7 days a week. Whenever you call, you can rest assured that your needs will be attended to.

The chain of command is addresses by attempting to resolve all issues at the lowest level possible to ensure proper resolution immediately.

Cypress adheres to all federal and state HIPAA rules and regulations. Client confidentiality is addressed strongly in our employee handbook and training materials.

Billing And Payment

No. You will never need to exchange any money with your Care Professional. All payments will be paid through your invoice.

There are several options for how and when you’re billed. The client or authorized representative will be invoiced after the completion of services based on your predetermined agreement with Honor Care Network.

There are many ways that you can fund these types of services, including but not limited to long-term care insurance policies, private payment, state Medicaid programs, and your local Area Agency on Aging.

Your cost will vary depending on the services and level of care you require, plus the number of hours per week you receive care. Rates range from $26-$36 per hour depending on the services and level of care required.  After speaking with you or your loved one, we’ll have a better understanding of your needs and will be able to provide you with a quote for services.

Cypress will never share or sell your contact and personal information to any 3rd party or affiliate under any circumstances.