What does it mean to be solutions-driven? Just ask the dedicated schedulers in our office. Regardless of the situation, our team excels at finding the right solution, every time.
Take, for instance, a recent call to our office from a distressed cat owner who was experiencing trouble handling her pet. As a non-medical homecare agency, this most definitely fell out of our typical scope. However, our feline-friendly scheduler Coral took the time to listen and provide resources to help the owner of the crazed kitty. With her extensive cat knowledge, Coral was able to suggest a new, outdoor living arrangement for the cat; and, in line with Cypress expectations, a follow-up call is scheduled for the next few weeks.
At Cypress, we value our approach to problem solving, even when it seems like the solution is out of our reach. We actively refer to outside sources to ensure that people get the help they need. We recognize the power of compassionate understanding, and we make sure to go above and beyond to make a positive difference with any situation. Now if that isn’t solutions-driven business, we don’t know what is.